Frequently asked questions

We’re a startup run by a small and insanely committed team – we like chatting and we employ zero robots. So if you’ve got a question that we’ve not covered here, just email us at

How can I make sure I don't miss out on new Vollebak launches?
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Signing up to our email newsletter gives you advance access to all our latest gear before it even launches. If you’re not already signed up to get these emails you can sign up here.

How do I know what size will fit me?
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You’ll find sizing information on every product page and we also have a Size guide to help you get your size right first time. If you’d like more advice, we’re very happy to chat about what size will suit you best – just email us at

Which countries do you ship to?
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We deliver worldwide.

You can order online for most destinations. If your country is not available in the address section on the checkout page, please email so we can help you.

How much does shipping cost and how quickly will I get my gear?
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We offer free standard delivery on orders over $175 USD / £150 GBP / €150 EUR.

With our express delivery option, orders can get to the US in 1-2 working days,  worldwide in 2-3 working days, and next working day in the UK.

See Shipping for full information on shipping costs and delivery speeds.

Will I have to pay import duties on my purchase?
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USA and Canada: We cover any import duties and customs fees for orders to the USA and Canada, so you won’t have to pay anything after completing your purchase on our website.

UK and EU: All of our orders ship from the UK, so no import duties apply for deliveries in the UK and EU.

Switzerland: We cover any import duties and customs fees for deliveries to Switzerland, so you won’t have to pay anything after completing your purchase on our website.

Japan: We cover any import duties and customs fees for deliveries to Japan, so you won’t have to pay anything after completing your purchase on our website.

All other destinations: You may have to pay import duties and customs clearance charges. These charges will be applied by the carrier on behalf of the local customs authority, and it will be your responsibility to pay these charges to the carrier before your package can be delivered to you.

How do I return or exchange an item I've bought from you?
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We offer free returns and exchanges up to 30 days after you receive your order. It’s very simple to return or exchange an item, and we cover the cost of return postage –  just email with your order number and we’ll get this sorted for you. You can also read more about returns and exchanges here.

Do your products come with a guarantee?
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We guarantee all the gear we make. And it’s designed to be worn hard and in extreme places. It’s why our kit has been used to abseil into volcanoes, trek through jungles, run across mountain ranges, and fight the Arctic winter. It’s even survived Burning Man.

But if you’ve got a piece of kit and something has gone wrong just let us know and we’ll sort you out. We’ll always try to repair it. If we can’t repair it, we’ll replace it. And if we can’t replace it, we’ll refund you.

Just email us at anytime.

What payment methods do you accept?
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We accept Visa, MasterCard, American Express, PayPal and Apple Pay. All of these payment options are 100% secure, with encrypted transactions handled through Shopify Payments, Stripe and PayPal.

Where do you make your gear?
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All of our gear is manufactured at the innovative textiles factory Petratex, located on the west coast of Portugal. Petratex specialises in solving the most challenging technical clothing briefs in the world. They make clothes that other companies can’t.

Can I buy Vollebak gear from any shops?
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The only place to buy Vollebak gear is on this website – you can see our full range here.

I'm a journalist - how can I find out more about Vollebak or get hi-res images of your kit?
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If you’re a journalist who’d like to know more about Vollebak, arrange an interview with our founders or get hold of some hi-res images of our kit, email and we’ll be happy to get this sorted for you.

Who can I talk to about becoming a Vollebak athlete?
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We’re always happy to hear from athletes doing epic things. Email to tell us what you’re up to.

Can I stock Vollebak gear in my shop or become a wholesale supplier?
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This isn’t something we do right now, but you’re welcome to email us at to register your interest in working with us as a wholesaler or stockist.