Frequently asked questions

We’re a startup run by a small and insanely committed team, so if you’ve got a question that we’ve not covered here, just email us at team@vollebak.com

How can I make sure I don't miss out on new Vollebak launches?
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By signing up to our email newsletter you get advance access to all our latest gear before it launches. If you’re not already signed up to get these emails you can sign up here.

What payment methods do you accept?
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We accept Visa, MasterCard, American Express, PayPal and Apple Pay. All payment options are 100% secure, with encrypted transactions handled through Shopify Payments, Stripe and PayPal.

Which countries do you deliver to?
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We deliver to most destinations worldwide. You can check if your country is available in the address section on the checkout page.

Can I return or exchange an item I've bought from you?
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We offer free returns and exchanges up to 30 days after you receive your order.

Can I change my order details or shipping address after I’ve placed my order?
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The best way to make any changes to the items you’ve ordered is to place a new order through our website, then email us on team@vollebak.com to ask to cancel and refund your original order. This will make sure you don’t miss out on the size or colour you want if the product you’re ordering is selling fast.

The same applies if you’ve entered the wrong shipping address during checkout – just place a new order with the correct details, then email us to cancel the original order.

If you’d prefer not to place a new order, you can instead email us with the changes you’d like to make. We’ll always try to make the changes, but if your order is already being processed it might not be possible.

Can I buy a Vollebak gift card?
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Yes, you can buy our gift cards here. As soon as you buy one of our gift cards we email it straight over to you, so you don’t have to wait for anything to be posted out.

After you’ve bought a gift card you’ll be able to choose who you want it to be emailed to and when – down to the exact day and hour. Each card comes with a unique code that can be used to buy anything on our site at any time. And the card can be used on a single purchase, more than one purchase, or as part payment towards a purchase.

There’s no expiry date that you have to use the gift card by.

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