Frequently asked questions
We’re a startup run by a small and insanely committed team – we like chatting and we employ zero robots. So if you’ve got a question that we’ve not covered here, just email us at email@example.com
How can I make sure I don't miss out on new Vollebak launches? Open Accordion
Signing up to our email newsletter gives you advance access to all our latest gear before it even launches. If you’re not already signed up to get these emails you can sign up here.
How do I know what size will fit me? Open Accordion
Which countries do you ship to? Open Accordion
We deliver worldwide.
You can order online for most destinations. If your country is not available in the address section on the checkout page, please email firstname.lastname@example.org so we can help you.
How much does shipping cost and how quickly will I get my gear? Open Accordion
We offer free standard delivery on orders over $175 USD / £150 GBP / €150 EUR.
With our express delivery option, orders can get to the US in 1-2 working days, worldwide in 2-3 working days, and next working day in the UK.
See Shipping for full information on shipping costs and delivery speeds.
Will I have to pay import duties on my purchase? Open Accordion
USA and Canada: We cover any import duties and customs fees for orders to the USA and Canada, so you won’t have to pay anything after completing your purchase on our website.
UK and EU: All of our orders ship from the UK, so no import duties apply for deliveries in the UK and EU.
Switzerland: We cover any import duties and customs fees for deliveries to Switzerland, so you won’t have to pay anything after completing your purchase on our website.
Japan: We cover any import duties and customs fees for deliveries to Japan, so you won’t have to pay anything after completing your purchase on our website.
All other destinations: You may have to pay import duties and customs clearance charges. These charges will be applied by the carrier on behalf of the local customs authority, and it will be your responsibility to pay these charges to the carrier before your package can be delivered to you.
How do I return or exchange an item I've bought from you? Open Accordion
We offer free returns and exchanges up to 30 days after you receive your order. It’s very simple to return or exchange an item, and we cover the cost of return postage – just email email@example.com with your order number and we’ll get this sorted for you. You can also read more about returns and exchanges here.
Do your products come with a guarantee? Open Accordion
We guarantee all the gear we make. And it’s designed to be worn hard and in extreme places. It’s why our kit has been used to abseil into volcanoes, trek through jungles, run across mountain ranges, and fight the Arctic winter. It’s even survived Burning Man.
But if you’ve got a piece of kit and something has gone wrong just let us know and we’ll sort you out. We’ll always try to repair it. If we can’t repair it, we’ll replace it. And if we can’t replace it, we’ll refund you.
Just email us at firstname.lastname@example.org anytime.
What payment methods do you accept? Open Accordion
We accept Visa, MasterCard, American Express, PayPal and Apple Pay. All of these payment options are 100% secure, with encrypted transactions handled through Shopify Payments, Stripe and PayPal.
Where do you make your gear? Open Accordion
All of our gear is manufactured at the innovative textiles factory Petratex, located on the west coast of Portugal. Petratex specialises in solving the most challenging technical clothing briefs in the world. They make clothes that other companies can’t.
Can I buy Vollebak gear from any shops? Open Accordion
The only place to buy Vollebak gear is on this website – you can see our full range here.
I'm a journalist - how can I find out more about Vollebak or get hi-res images of your kit? Open Accordion
If you’re a journalist who’d like to know more about Vollebak, arrange an interview with our founders or get hold of some hi-res images of our kit, email email@example.com and we’ll be happy to get this sorted for you.
Who can I talk to about becoming a Vollebak athlete? Open Accordion
We’re always happy to hear from athletes doing epic things. Email firstname.lastname@example.org to tell us what you’re up to.
Can I stock Vollebak gear in my shop or become a wholesale supplier? Open Accordion
This isn’t something we do right now, but you’re welcome to email us at email@example.com to register your interest in working with us as a wholesaler or stockist.