Frequently asked questions

How do I know what size will fit me?
Open Accordion

You’ll find sizing information on every product page and we also have a Size guide to help you get your size right first time. If you’d like more advice, we’re very happy to chat about what size will suit you best – just email us at contact@vollebak.com

Which countries do you ship to?
Open Accordion

We deliver worldwide.

You can order online for most destinations. If your country is not available in the address section on the checkout page, please email contact@vollebak.com so we can provide a custom quote for delivery.

How much does shipping cost and how quickly will I get my gear?
Open Accordion

We offer free standard delivery on orders over $175 USD / £150 GBP / €150 EUR.

With our express delivery option, orders can get to the US in 1-2 working days,  worldwide in 2-3 working days, and next working day in the UK.

See Shipping for full information on shipping costs and delivery speeds.

Will I have to pay import duties on my purchase?
Open Accordion

USA and Canada: We cover any import duties and customs fees for orders to the USA and Canada, so you won’t have to pay anything after completing your purchase on our website.

UK and EU: All of our orders ship from the UK, so no import duties apply for deliveries in the UK and EU.

Switzerland: We cover any import duties and customs fees for deliveries to Switzerland, so you won’t have to pay anything after completing your purchase on our website.

Japan: We cover any import duties and customs fees for deliveries to Japan, so you won’t have to pay anything after completing your purchase on our website.

All other destinations: You may have to pay import duties and customs clearance charges. These charges will be applied by the carrier on behalf of the local customs authority, and it will be your responsibility to pay these charges to the carrier before your package can be delivered to you.

How do I return or exchange an item I've bought from you?
Open Accordion

We offer free returns and exchanges up to 30 days after you receive your order.

It’s very simple to return or exchange an item, and we cover the cost of return postage –  see returns and exchanges for full instructions.

What payment methods do you accept?
Open Accordion

We accept Visa, MasterCard, American Express, PayPal and Apple Pay. All of these payment options are 100% secure, with encrypted transactions handled through Shopify Payments, Stripe and PayPal.

Where do you make your gear?
Open Accordion

All of our gear is manufactured at the innovative textiles factory Petratex, located on the west coast of Portugal. Petratex specialises in solving the most challenging technical clothing briefs in the world. They make clothes that other companies can’t.

Who can I talk to about becoming a Vollebak athlete?
Open Accordion

We’re always happy to hear from athletes doing epic things. Email contact@vollebak.com to tell us what you’re up to.

Can I buy Vollebak gear from any shops?
Open Accordion

The only place to buy Vollebak gear is on this website – you can see our full range here.

Can I stock Vollebak gear in my shop or become a wholesale supplier?
Open Accordion

This isn’t something we do right now, but you’re welcome to email us at contact@vollebak.com to register your interest in working with us as a wholesaler or stockist.

Other questions
Open Accordion

If you’ve got a question that we’ve not covered here, email us at contact@vollebak.com and we’ll get an answer to you as quickly as possible.

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