Frequently asked questions
We’re a startup run by a small and insanely committed team, so if you’ve got a question that we’ve not covered here, just email us at firstname.lastname@example.org
How can I make sure I don't miss out on new Vollebak launches? Open Accordion
By signing up to our email newsletter you get advance access to all our latest gear before it launches. If you’re not already signed up to get these emails you can sign up here.
What payment methods do you accept? Open Accordion
We accept Visa, MasterCard, American Express, PayPal and Apple Pay. All payment options are 100% secure, with encrypted transactions handled through Shopify Payments, Stripe and PayPal.
Which countries do you deliver to? Open Accordion
We deliver to most destinations worldwide. You can check if your country is available in the address section on the checkout page.
Can I return or exchange an item I've bought from you? Open Accordion
We offer free returns and exchanges up to 30 days after you receive your order.
Can I change my order details or shipping address after I’ve placed my order? Open Accordion
The same applies if you’ve entered the wrong shipping address during checkout – just place a new order with the correct details, then email us to cancel the original order.
If you’d prefer not to place a new order, you can instead email us with the changes you’d like to make. We’ll always try to make the changes, but if your order is already being processed it might not be possible.
Can I buy a Vollebak gift card? Open Accordion
Yes, you can buy our gift cards here. As soon as you buy one of our gift cards we email it straight over to you, so you don’t have to wait for anything to be posted out.
After you’ve bought a gift card you’ll be able to choose who you want it to be emailed to and when – down to the exact day and hour. Each card comes with a unique code that can be used to buy anything on our site at any time. And the card can be used on a single purchase, more than one purchase, or as part payment towards a purchase.
There’s no expiry date that you have to use the gift card by.