Returns and exchanges

It’s easy to return an item or exchange it for a different size – you can do this anytime in the first 30 days from receiving your order. We cover the costs of return postage, as well as shipping the exchange item out to you.

Items being returned or exchanged should be in ‘as new’ condition, unwashed and unworn, and in their original packaging.

To start an exchange or return, email contact@vollebak.com telling us your order number. We’ll send you a returns form along with instructions on how to send the item back.

Gift items

Gift recipients can exchange their item for a different size. For returns, we can issue or a credit note to the gift recipient, or a refund to the original purchaser.

Delivery costs

We cover the cost of sending items back to us for refund or exchange. We are not able to refund any delivery costs that you paid to us when you placed your order, or any import duties or customs fees that you paid to the carrier.

Faulty goods

All of our gear is produced to the highest quality standards, but manufacturing faults can still occur occasionally. If you think your item has a manufacturing fault, we’ll ask you to return it to us for inspection and replacement. Damage through long-term or excessive use is not considered a manufacturing fault.

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