Shipping

We ship worldwide and offer free standard delivery on all orders from our warehouse in the Netherlands. Depending on your location, our orders will be delivered by Fedex, DHL, or DPD.

Order by 1.30pm GMT on a weekday and we’ll dispatch it on the same day.

Please note that someone will need to sign for your package at your delivery address. And unfortunately, we’re not able to deliver to PO boxes or armed forces APO/FPO addresses.

You can get in touch with us on team@vollebak.com if you have any questions about shipping. We’re a young startup run by a small and insanely committed team, so we like chatting and employ zero robots.

Once your order has shipped we’ll email you with all the details, and the courier will update you with options to divert, delay, or track your kit.

Delivery times are shown below as working days.

United States
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Delivery price Estimated delivery time
Standard deliveryFree3-5 working days
Express delivery$252-4 working days*

* Express delivery can sometimes take longer to more remote areas of the US, as DHL pass the package over to USPS for the final part of its journey. We’re working on improving this for our customers in these areas, but in the meantime please email team@vollebak.com if you’d like to check if express delivery will be available.

UK
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Delivery priceEstimated delivery time
Standard deliveryFree2-4 working days
Express delivery£81-2 working days
Europe
Open Accordion
Delivery priceEstimated delivery time
Standard deliveryFree2-4 working days
Express delivery€201-2 working days*

Customs note for EU, Norway and Switzerland: No import duties apply within the EU and we cover the costs of any import duties and customs fees if you’re in Norway or Switzerland, so you won’t have to pay anything after completing your purchase on our website.

Customs note for other European countries: Your local customs authority may apply import duties and customs clearance charges. It will be your responsibility to pay these charges to the carrier before your package can be delivered to you.

* Express delivery can sometimes take longer to more remote areas as DHL may pass the package over to the local postal service for the final part of its journey. We’re working on improving this for our customers in these areas, but in the meantime please email team@vollebak.com if you’d like to check if express delivery will be available.

Australia & New Zealand
Open Accordion
Delivery priceEstimated delivery time
Standard deliveryFree4-6 working days
Rest of World
Open Accordion
Delivery priceEstimated delivery time
Standard deliveryFree4-6 working days

Customs note for Canada and Japan: We cover the costs of any import duties and customs fees if you’re in Canada or Japan, so you won’t have to pay anything after completing your purchase on our website.

Customs note for other worldwide destinations: Your local customs authority may apply import duties and customs clearance charges once your order reaches your country. It will be your responsibility to pay these charges to the carrier before your package can be delivered to you.

You can order online for most destinations worldwide. If your country is not available in the address section on the checkout page, please email team@vollebak.com so we can help you.

For all areas, delivery times can sometimes be affected by customs clearance delays which are beyond our control.

 

DUTY AND TAXES

We cover the costs of any import duties and customs fees for orders to the US, UK, Canada, Switzerland, Norway and Japan. So you won’t have to pay anything extra after completing your purchase on our website.

And we ship within the EU, so no customs fees apply for EU orders.

For other worldwide destinations, your local customs authority may apply import duties and customs clearance charges once your order reaches your country. You will be contacted by the courier directly if anything is needed to clear your package based on local regulations. It will be your responsibility to pay these charges to the carrier before your package can be delivered to you.

Clearance processing may delay the delivery time listed as the parcel will continue to be held until payment and paperwork has been completed. Please be aware that if you don’t choose to pay the import taxes, the package will be returned to us for a refund.

If you’re a US customer, local customs may ask for your EIN or SSN number if the order is a high enough value to require formal clearance before authorising delivery to your address. You’ll usually have one week to provide this information before your order is returned to its original location for a refund.

If you have any questions, or something has gone wrong, email us at team@vollebak.com and we’ll be very happy to help.

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