Shipping

We offer free standard delivery on orders over $175 USD / £150 GBP / €150 EUR.

With our express delivery option, orders can get to the US in 1-2 working days,  worldwide in 2-3 working days, and next working day in the UK.

Check the sections below for more information on delivery options and any import duties that may apply in your area. All orders ship from our warehouse in the UK.

Once we’ve processed your shipment, we’ll send you an email confirmation and a tracking number.

USA
Open Accordion

We ship to the USA with DHL and someone will need to sign for your package at your delivery address. Please note we are not able to deliver to PO box addresses.

We cover the costs of any import duties and customs fees for orders in the USA, so you won’t have to pay anything after completing your purchase on our website.

Delivery priceEstimated delivery time
Standard delivery$20 USD or free if you spend over $175 USDYour order will reach you in 5 working days.
Express delivery$25 USDYour order will reach you in 1-2 working days.

If we receive your order by 3pm GMT Monday to Friday* (10am in New York and 7am in Los Angeles) then we’ll dispatch it same day, otherwise it’ll ship the next working day to get to you as fast as possible.

* Not including UK bank holidays

UK
Open Accordion

We use DPD for all deliveries in the UK. Someone will need to sign for your package at your delivery address. Please note we are not able to deliver to PO box addresses.

 

 

Delivery priceEstimated delivery time
Standard delivery£5 or free if you spend over £150Your order will reach you in 3 working days.
Next day delivery£8If we receive your order by 3pm Monday to Friday* we will dispatch your order on the same day and it’ll arrive with you by 6pm on the next working day.

Orders received after 3pm will be dispatched on the next working day.

Saturday / Sunday delivery£10Order by 3pm Friday and your order will reach you by 6pm on Saturday or Sunday.

* Not including UK bank holidays

 

Europe
Open Accordion

We use DPD and DHL for deliveries in Europe. Someone will need to sign for your package at your delivery address. Please note we are not able to deliver to PO box addresses.

Delivery priceEstimated delivery time
Standard delivery€10 or free if you spend over €150Your order will reach you in 3-7 working days, depending on destination.
Express delivery€20Order by 3pm (UK time) Monday to Friday* and your order will be despatched on the same day, reaching you in 1-2 working days.

* Not including UK bank holidays

Customs note for EU and Switzerland: No import duties apply within the EU and we cover the costs of any import duties and customs fees if you’re in Switzerland, so you won’t have to pay anything after completing your purchase on our website.

Customs note for other European countries: Your local customs authority may apply import duties and customs clearance charges. It will be your responsibility to pay these charges to the carrier before your package can be delivered to you.

Worldwide
Open Accordion

We ship with DHL and someone will need to sign for your package at your delivery address. Please note we are not able to deliver to PO box addresses.

Delivery priceEstimated delivery time
Standard delivery$25 USD or free if you spend over $175 USDYour order will reach you in 5-10 working days, depending on destination
Express delivery$30 USDIf we receive your order by 3pm (UK time) Monday to Friday* we will dispatch your order on the same day and it’ll reach you in 2-3 working days.

Orders received after 3pm will be dispatched on the next working day.

* Not including UK bank holidays

Customs note for Canada and Japan: We cover the costs of any import duties and customs fees if you’re in Canada or Japan, so you won’t have to pay anything after completing your purchase on our website.

Customs note for other worldwide destinations: Your local customs authority may apply import duties and customs clearance charges. It will be your responsibility to pay these charges to the carrier before your package can be delivered to you.

For all areas, delivery times can sometimes be affected by customs clearance delays which are beyond our control.

You can order online for most destinations worldwide. If your country is not available in the address section on the checkout page, please email contact@vollebak.com so we can provide a custom quote for delivery.

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