Shipping

We offer free standard delivery on orders over $175 USD / £150 GBP / €150 EUR.

We ship to the US with DHL – our express delivery service arrives in 1-2 working days and our standard delivery service arrives in 2-4 working days. In the UK we ship with DPD and offer next working day delivery for orders received before 4pm.

Please note that someone will need to sign for your package at your delivery address.

All orders ship from our warehouse in the UK. Sorry, at the moment we are not able to deliver to PO box or armed forces APO/FPO addresses.

Check the sections below for more information on delivery to your area, and if you have any questions just email us at team@vollebak.com

United States
Open Accordion

We cover the costs of any import duties and customs fees for orders in the US, so you won’t have to pay anything extra after completing your purchase on our website.

Delivery price Estimated delivery time
Standard deliveryFree for orders over $175 (USD)

Or $20 for orders under $175

2-4 working days
Express delivery$251-2 working days*

If we receive your order by 4pm UK time (11am in NYC and 8am in LA) Monday to Friday, we’ll dispatch it that day. We don’t ship orders on weekends or UK bank holidays, so any orders placed on these days will ship on the next working day.

* Express delivery can take longer than 2 days to more remote areas of the US, as DHL pass the package over to USPS for the final part of its journey. We’re working on improving this for our customers in these areas, but in the meantime please email team@vollebak.com if you’d like to check if express delivery will be available.

UK
Open Accordion
Delivery priceEstimated delivery time
Standard deliveryFree for orders over £150

Or £5 for orders under £150

2 working days
Next day delivery£8Order by 4pm Monday to Friday* and it’ll arrive with you by 6pm on the next working day.
Saturday / Sunday delivery£10Order anytime in the week before 4pm Friday* and your order will reach you by 6pm on Saturday or Sunday.

* Not including UK bank holidays.

Europe
Open Accordion
Delivery priceEstimated delivery time
Standard deliveryFree for orders over €150

€10 for orders under €150

2-4 working days
Express delivery€201-2 working days*

If we receive your order by 4pm UK time Monday to Friday, we’ll dispatch it that day. We don’t ship orders on weekends or UK bank holidays, so any orders placed on these days will ship on the next working day.

Customs note for EU and Switzerland: No import duties apply within the EU and we cover the costs of any import duties and customs fees if you’re in Switzerland, so you won’t have to pay anything after completing your purchase on our website.

Customs note for other European countries: Your local customs authority may apply import duties and customs clearance charges. It will be your responsibility to pay these charges to the carrier before your package can be delivered to you.

* Express delivery can take longer than 1-2 days to more remote areas as DHL and DPD may pass the package over to the local postal service for the final part of its journey. We’re working on improving this for our customers in these areas, but in the meantime please email team@vollebak.com if you’d like to check if express delivery will be available.

Worldwide
Open Accordion
Delivery priceEstimated delivery time
Standard deliveryFree for orders over $175 (USD)

Or $25 for orders under $175

3-5 working days
Express delivery$302-3 working days*

If we receive your order by 4pm UK time Monday to Friday, we’ll dispatch it that day. We don’t ship orders on weekends or UK bank holidays, so any orders placed on these days will ship on the next working day.

Customs note for Canada and Japan: We cover the costs of any import duties and customs fees if you’re in Canada or Japan, so you won’t have to pay anything after completing your purchase on our website.

Customs note for other worldwide destinations: Your local customs authority may apply import duties and customs clearance charges once your order reaches your country. It will be your responsibility to pay these charges to the carrier before your package can be delivered to you.

You can order online for most destinations worldwide. If your country is not available in the address section on the checkout page, please email team@vollebak.com so we can help you.

For all areas, delivery times can sometimes be affected by customs clearance delays which are beyond our control.

* Express delivery can take longer than 2-3 days to more remote areas as DHL passes the package over to the local postal service for the final part of its journey. We’re working on improving this for our customers in these areas, but in the meantime please email team@vollebak.com if you’d like to check if express delivery will be available.

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