FAQs

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We deliver to most destinations worldwide. You can check if your country is available in the address section on the checkout page.

We accept Visa, MasterCard, American Express, PayPal, Apple Pay and Google Pay. All payment options are 100% secure, with encrypted transactions handled through Shopify Payments, and PayPal.

We offer free returns and exchanges up to 30 days after you receive your order. Head to our returns and exchanges form and you'll be able to set everything up from there.

Read more about returns and exchanges

Unfortunately we can’t make any changes to your order once you’ve placed it. If any of the details on your order are incorrect then we recommend you place a new order, then email us on team@vollebak.com to ask to cancel and refund your original order.

Placing your new order straight away will help make sure you don’t miss out on the size or colour you want if the gear you’re ordering is selling fast.

If you ask us to cancel an order, we’ll always try our best to do this – but it might not be possible if we’ve already started processing your order. If we’re not able to cancel your order, then once it’s been delivered we’ll send you a free shipping label so that you can return it to us for a refund.