We cover the costs of any import duties and customs fees for orders to the US, UK, Canada, Switzerland, Norway, Iceland and Japan. So you won’t have to pay anything extra after completing your purchase on our website.

And we ship within the EU, so no customs fees apply for EU orders.

For other worldwide destinations, your local customs authority may apply import duties and customs clearance charges once your order reaches your country. You will be contacted by the courier directly if anything is needed to clear your package based on local regulations. It will be your responsibility to pay these charges to the carrier before your package can be delivered to you.

Clearance processing may delay the delivery time listed as the parcel will continue to be held until payment and paperwork has been completed. Please be aware that if you don't choose to pay the import taxes, the package will be returned to us for a refund.

If you’re a US customer, local customs may ask for your EIN or SSN number if the order is a high enough value to require formal clearance before authorising delivery to your address. You’ll usually have one week to provide this information before your order is returned to its original location for a refund.

If you have any questions, or something has gone wrong, email us at team@vollebak.com and we’ll be very happy to help.